What do I do if I never receive an order confirmation email? | ItaliaRail FAQ

What do I do if I never receive an order confirmation email?

If you don't receive an order confirmation after your purchase, contact Customer Service so we can re-send the information or —if necessary—correct a mistake in the email address. Please allow a couple of minutes for the system to generate the email information and check your spam folder. If you have not received your e-tickets contact us. How do I contact Customer Service? We provide 24 hour email service.

Customer Service contact information:

  • Toll-free U.S. phone number: (877) 375-7245
  • Local phone number in Italy: (+39) 06 9763 2451
  • Email: info@italiarail.com