What can we help you with today?
Ticket Changes, Cancellations & Refunds
How can I cancel my ticket?
How do I change a ticket/reservation?
How can I get an ItaliaPass Refund?
I booked my ticket for the right city but the wrong station. How can I change it?
What happens if my train is canceled?
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Ticket Classes & Fare Rules
What does "Super Economy" fare mean?
What does "Economy" fare mean?
What does "Family Discount" mean?
What does "Standard" mean?
What does "Premium" mean?
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Train Strikes in Italy
Is my service guaranteed?
What is 'guaranteed minimum services'?
What does 'essential services' mean?
What happens if my train is already traveling (departed at station) when strikes occur?
What do I do if there's a train strike?
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Types of Trains
What are "Trenitalia" trains in Italy?
What are the types of trains in Italy?
What are "Frecce" trains in Italy?
What are "Regionale" trains in Italy?
What are "EuroCity" trains?
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Tips to travel safe in Italy
Are there security checkpoints at the train station?
Packing & Luggage on Trains
What do I need to know about luggage on Italian trains?
How do I pack for my trip?
Will there be someone to help me with my luggage on the train?
Is there wifi in the train station?
Where is the ItaliaPass Lounge at Termini Station in Rome?
Do any Italian airports have train stations?
Are there services for travelers with disabilities?
Can I store luggage at the train station?
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What are the hours of Customer Service?
How do I contact Customer Service?
What if my question is not answered here?
What is an electronic or e-ticket?
Can I select / change my seat?
What do I do if I never receive an order confirmation email?
Do I have to print my ticket, or can I just show it on my smartphone?
What's the difference between tickets and seat reservations?
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Can I get a discount if I'm traveling in Italy with a group?
I'm traveling with a group. How can I make sure we're all sitting together?
What form of payment does ItaliaRail.com accept?
What currency is used for ItaliaRail purchases?
Is there peak and off-peak pricing?
Can I buy a rail pass at a train station?
Are seat reservations included with rail passes?
What is a "Saver Pass?"
When can I expect my rail pass(es)?
Are there rail passes for children in Italy?
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Train Schedules in Italy
How can I find out what the train schedules are in Italy?
Are train schedules the same on holidays?
Train Travel Basics
What are the main railways in Italy?
What do I do if I have an emergency while traveling?
Are there bathrooms on Italian trains?
What is seating like on trains?
How early should I arrive at the station before my train?
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